All orders from the USA and the Rest of The World will be shipped via either DHL Express or FedEx. Delivery will take 3 to 5 working days depending on the customs clearance. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number, so that you’ll be able to track the status of your parcel. In the event of exceptions due to certain zones and customs rules, you will be informed and are not obliged to proceed. A cancellation and full refund will then be in order.

You are liable to pay any inbound duties and taxes that your local Customs authority deems appropriate. Product prices displayed are exclusive of all taxes and duties. We are unable to calculate the exact number of duties and taxes your order will incur, as these charges are imposed directly by the destination country. Please consult your local customs office for further information before placing an order.

Orders received after 0800 (Singapore Standard Time, GMT+8) will only be processed the following day. All orders will be dispatched on the next working day.

For all returns and exchanges, customers must email our customer service within 30 working days from the date of receipt, and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Please include your order number and model name to facilitate the waiting process.

All refunds by Hoseiki will not include the sales charges depending on the mode of payment.

 

WHAT TO ENSURE BEFORE YOU RETURN 

We are more than willing to adhere to your request if it fulfils the following requirements:

Product must be returned in its original condition and packaging, with the price tag intact, with the proof of purchase attached.

Product must not have been resized in any way, with beads either added or removed.

Product must not have been customized, either by us or externally.

Product must not have been altered, serviced, or repaired by anyone other than Hoseiki.

Our sizes are made according to the order you made online. Calculations are based on your wrist size, please do not provide your bracelet external size.

If you have purchased a bracelet that doesn't fit, we will resize it for free. Resize will be done at our office. If you can't visit us, you can send it to us by courier. Courier charges both ways will be borne by the client.

We can allow exchange if you would like to change to another design within 30 days. There will be strictly no refund.

Hoseiki reserves the right to refuse any returns or exchanges that we believe may violate our Return & Exchange Policy, or if returned goods are in unsatisfactory condition. Products that are not eligible for return or exchange will not be returned to the sender, and will not be eligible for store credit. There is strictly no cash refund. 

 

WHEN ARE REFUNDS NOT ELIGIBLE

There will be strictly no refunds if the parcel is returned back due to refused delivery by consignee or failed to make payment of duties and taxes at destination country.

There will also be no refund for change of mind or no longer need the item, regardless of any reasons such as delivery is not delivered on time.

No refunds if parcel are not delivered on time, please kindly visit our store to purchase directly if the parcel is urgent for you. Our customer service will expedite your shipment for you on a best effort basis only.

No refunds if the stocks are available and require more time (more than 2 weeks) to deliver to you as some items in our website maybe on preorder basis. Please kindly visit our store to purchase directly if the parcel is urgent for you. Our customer service will expedite your shipment for you on a best effort basis only.

We do not offer refunds if the parcel is returned due to refused delivery by the consignee or failure to make payment of duties and taxes at the destination country. It is the responsibility of the customer to ensure proper acceptance and payment for their order.

Please be aware that we do not provide refunds for change of mind or situations where the customer no longer needs the item. This policy applies regardless of the reason, including instances where the delivery may not have been completed within the expected timeframe

 

Return Address (if applicable)
Blk 3011 Bedok North Avenue 4, #02-2000 Bedok Industrial Park E, Singapore 489977
*Please note you're required to arrange your own courier/shipping for the items back to the stated return address*.