FREQUENTLY ASKED QUESTIONS
General Products & Services FAQs
How do I know bracelet which is suitable for me?
If you wish to know more about your suitable elements or bracelets, please consult us via WhatsApp @ 8842 2835
Do you do BaZi consultation? What are your charges?
Our Bazi Consultation is $288 and are based strictly on bookings and availability only, do drop us a WhatsApp @ 8842 2835 to reserve an appointment with us.
Do you do home fengshui? What are your charges?
Our Home Fengshui consultation starts from $1888 depending on the house type. Consultations are based strictly on bookings and availability only, do drop us a WhatsApp @ 8842 2835 to reserve an appointment with us.
Do I need a Personal Bazi reading for my Home Fengshui assessment?
Statistically speaking, the quality of your Home's Fengshui alone makes up about 70%, fitting your home to your Bazi will be an added bonus.
My house has already been assessed previously by a Master but I don't feel there's any difference?
Unfortunately, this industry is rather grey and not many people might want to put in the effort to give you proper solutions and advice for a detailed job. Just like how there are good and bad lawyers and doctors around, you have to find the one that you trust.
As for our services, we will always give you the honest truth, even if it is difficult to listen to.
Why are your services and bracelets so expensive?
Expensive Whether something is expensive or not is quite subjective, there are many brands out there who may charge over 10x more than us, and more that may charge 10x less as well.
We always ensure a certain standard of consistency and we do not believe in giving out solutions or services that do not work.
Our products are made with the highest quality materials and are backed by a stringent QC and a 1-year warranty as well before being sent to you.
We always aim to offer the best value for our clients, and sometimes good value isn't the same as being affordable/cheap.
How long is the delivery?
Regarding delivery, typically the transit period is 4 business days. However, if it's any current peak season, please anticipate a possible extension of up to 7 business days. So if you are really interested in getting you can purchase now and opt for self collect at our office.
General BaZi reading FAQs
Should I refer to my own zodiac or the reading given on WhatsApp?
You should refer to the Bazi reading given on WhatsApp.
The Bazi reading consists of a total of 8 characters derived from a person’s birth day, month, year and hour. The zodiac on the other hand is only 1 character out of the 8 and therefore a Bazi reading will be much more accurate and personalized compared to the zodiac.
I don’t have my birth hour. Can you still find out which bracelet is suitable for me?
Yes, we can, but only to a limited degree of accuracy. Things will be a lot more straightforward if we have the birth hour. But even without the hour we can still achieve about 70% accuracy compared to 90% with the hour.
How do I read the Chart you have given me?
You won’t be able to. 😊 The chart is solely for our records, so leave the readings to us, but feel free to ask us anything you have in mind. As long as it is under the scope of a basic reading, we will do it for you for free. But for anything that requires intensive analysis, we will require you to top up additionally for a comprehensive reading.
Can I see if my spouse is suitable for me?
It is not truly straightforward to determine relationships between people and it is definitely not a basic question. The Bazi system utilizes the solar calendar and focuses primarily on oneself. With relationships, we will usually need to utilize other methods of reading together with the Bazi analysis to draw useful inferences. Do contact us for a detailed reading if you require assistance or advice with your spouse/relationship.
Can you tell me what Career path is most suitable for me?
This usually depends on what you are truly passionate about. Careers nowadays are much more complex and requires a wide array of skillsets combining multiple elements within a single job scope. Therefore, unlike the past where jobs could be clearly divided into elements, it is much more complex to determine a suitable career path now without a detailed and comprehensive analysis.
What is my Day Master?
The Day Master, representing self is depicted by one's Birth Day. Should you have any additional queries regarding Feng Shui, do feel free to download our 2021 Feng Shui Guide here.
Why are my Bazi recommendations different from my Zodiac recommendations?
The Bazi reading and recommendations will differ from the Zodiac reading and recommendations as the Bazi reading is 8 times more accurate than the Zodiac reading. The personalized Bazi reading is the final reading, and every recommendation under the personalized Bazi reading are final.
What type of Feng Shui does Hoseiki use?
Hoseiki uses all styles of Feng Shui covered under the authentic and classical form of traditional Feng Shu. While many Masters around boast of Imperial lineage or rich history from a certain style of Feng Shui, Hoseiki focuses on solutions and problem solving for you.
Whether it is through using Xuan Kong or Zhi Bai Jue, we focus on solving the problem that the property has through a logical process of analyzing the floorplan and proposing solutions that are both effective, practical and financially sound.
The recommendation that you gave me is different from what I Googled?
Much like how self-diagnosing through Google when you're ill isn't going to give you the most accurate results, the same can be said for Fengshui as well. If you have any Fengshui inquiries, do feel free to approach us for a proper explanation.
The Reading that you gave me is different from my previous Master's?
Hoseiki They are probably wrong, as we have done this for over 5000+ clients and unlike most Masters around, we don't use data or calculations from apps.
Can the customer walk in to get a bazi reading?
While basic reading can be accommodated, any complex material will require scheduling an appointment.
What does face reading include?
The service encompasses enhancements to one's appearance, which may positively impact their fortunes. However, it should be noted that mole analysis is not included in the package and would need to be arranged as a separate, paid service.
May I ask whether the zoom call will be recorded?
Ye, the zoom call will be recorded.
Is there any document given after the session?
Indeed, a report is available.
Does the customer need to place order first?
Please note that we will not reserve an appointment slot unless an order has been placed. We offer a one-year complimentary resizing service, as wearing a water element bracelet can promote both flexibility and prosperity.
Crystal & Pixiu Care
Are the bracelets already blessed or cleansed?
After each bracelet is assembled, it is first activated by our professional craftsman. Each bracelet is buried in pure sea salt for 7 days before going through a final cleanse in a Singing bowl. Our bracelets are handcrafted by our artisans, who uses gloves embalmed and smoked with sage. The entire process ensures that the accessory is properly cleansed, activated and ready for wear.
How do I reset my bracelet?
In the event where you wish to pass your bracelet on to someone else, or if someone else have worn it before, you will need to reset your bracelet in order to be able to harness its energies again. You will need to cleanse the bracelet with Palo Santo incense sticks after passing the bracelet to someone else. Avoid using chemicals or cleaning agents such as soap as the chemicals may potentially harm or damage the stones.
How can I clean my bracelet?
Our bracelets are relatively low maintenance; a general rule of thumb will be to clean it after you wear it. As you should be wearing your bracelets often, it is imperative for it to be cleaned. Simply wipe it down with a dry microfiber cloth before storing it and you're good to go.
How often and when should I wear my bracelet?
Our bracelets are meant to benefit you and bring positivity to your daily life, as such it should be worn daily or as often as possible. However, due to the sensitive nature of the stones we will advise that you do not wear them while doing rigorous activities such as exercising. It is also not recommended to wear certain stones to sleep as the energy that they contain might affect the quality of your sleep.
Can I wear it to bathe?
Do not wear your Pixiu while you are bathing, as the Pixiu should not be directly exposed to dirt, and sometimes, the chemicals in soaps or conditioners could potentially damage the Pixiu as well. As the Pixiu is incompatible with dirt and unclean things, so do remember to take it off before making love.
Can I wear it to sleep?
Do not wear your Pixiu bracelet to sleep, as the energy of the Pixiu may cause disturbances and disruptions to your sleep.
Is everyone suitable to wear a Pixiu?
Generally, the Pixiu is known for bringing in wealth and positivity, so whether you’re a business man, an employee or even a student, wearing a Pixiu can bring benefits of wealth and health to your daily life. In fact, anyone can wear a Pixiu bracelet. If you’re looking for good fortune, a flow of positive energy as well as a ward against negativity, then you will find that the Pixiu is certainly for you. However, it is not advised for elderly people above 80 years old with poor health, or young children below the age of 6 to wear a Pixiu bracelet.
Where should I keep my Pixiu/bracelet when I'm not wearing it?
As the Pixiu is known to be a guardian and seeker of wealth, it will be best to place the bracelet in a glass bowl at the Wealth Sector of your home in the living room.
Can the Pixiu/Bracelet be exposed to water?
We do not advice exposing your Pixiu/bracelet to water as the stones are porous and any moisture absorbed may cause disruptions within the stones.
Which direction should my Pixiu be facing when I'm wearing it?
A general rule of thumb of where your Pixiu should be facing when you're wearing it will be to wear it with the Pixiu's legs facing towards you.
Can I stack my bracelet/Pixiu and wear it with other accessories I.e Watches/bracelets
Yes you can, but do so on your own discretion as the Pixiu or stones may potentially be scratched by metals or materials harder than them I.e Stainless-Steel.
Which bracelet should I choose, either Pixiu, Abacus or Dzi?
You can check out each bracelet page to learn more about the benefits, it is clearly written in the page so you can decide which bracelets will suit you better.
What size should I pick?
If you are planning for a loose fit you can choose an extra of 0.5 cm meanwhile for a good fit you can pick the exact size.
Can the customer wear two bracelets with different elements?
Yes, you can wear two bracelets at the same time from different elements.
Can I request to change the charm?
Certainly, you may indicate your request by noting it in the checkout section of the website. Kindly note that no supplementary fees will be incurred.
How big beads are for male?
These are 10mm beads intended for male use.
For the Bundle, can we element our bracelet from the collection and how to do it?
Certainly, the bracelet of your choosing may be selected from any collection, provided it is priced at SGD 253.30 or below. You may indicate your preferred bracelet in the notes section, or alternatively, we will communicate with you after your bazi readings with Master Chase to confirm your selection.
Can I pick 999 solid gold for special bundle?
Certainly, you are free to select any item, with the exception of those made from jade or solid gold, which will require an additional top-up. Specifically, jade items will incur an additional charge of 100 SGD nett, while solid gold items featuring two pixius will require an extra 250 SGD nett, totaling 500 SGD nett.
Do you have a bracelet that has two elements?
Each bracelet is comprised of only one element and must be purchased individually. It is not advisable to combine metals, as doing so can deplete the efficacy of the earth element. However, two bracelets may be worn in a stacked arrangement. In the event that you prefer to acquire just one bracelet, it is recommended that you select a metal option for enhanced wealth and health, or opt for a water element bracelet to promote flexibility and prosperity.
Can the customer buy a Jade if they already Pixiu?
It is permissible to make a purchase of an additional Pixiu bracelet, even if one has already been acquired.
How to exactly store it at the right place. Maybe can you advise?
Kindly store the item within the accompanying pouch and place it into the provided box.
Can the customer wear two different bracelets with different elements in one hand
It is acceptable to wear two distinct bracelets, each featuring different elements, upon the same hand.
For love/relationship, which metal element bracelet do you recommend?
Options for male bracelet designs include the Overseer and Wild Horse selections.
Can we remove Pixiu and will there be price difference?
Certainly. You may indicate in the notes section if you prefer to purchase a bracelet without the Pixiu charm.
Can check about the customising to 10mm and 8mm for the beads?
Yes, an additional fee of 68 SGD will apply.
What product is suitable for home for wealth?
What is Material of Pixiu?
The Pixiu charm is composed of 925 silver material.
What string we used?
The bracelets are constructed with elastic high-tension strings.
Any what is the difference between Pixiu, Abacus and Tibetan Dzi Series?
The Pixiu charm, also known as the "Beast," is associated with bringing prosperity and abundance to the wearer. The Abacus collection, on the other hand, is focused on improving the flow of Chi and promoting the essence of direct wealth, without the inclusion of the Beast charm. Meanwhile, the Dzi bead is one of Tibet's most powerful amulets, which is believed to channel positive energy and attract good fortune. The number of eyes present on the Dzi bead conveys different meanings, and wearing a Tibetan Dzi charm can result in a range of benefits, including increased prosperity, physical health, and longevity.
Can I remove the Pixiu and Halo spacers and add a tag?
Certainly. When checking out, please indicate in the notes section that you would like to remove the Pixiu and spacers and add a tag.
Do we have any plain bracelet without Pixiu?
We offer a plain bracelet without the Pixiu charm for a price of SGD 198.
Palo Santo Usage FAQs
How often do I need to cleanse my bracelet?
It is recommended that you cleanse your bracelet with the Palo Santo incense sticks once a week.
Where are your Palo Santo Sticks sourced from?
Our Palo Santo incense sticks are sustainably sourced form Peru.
How do I use the Palo Santo incense sticks for cleansing?
Ignite the Palo Santo stick until it burns, once its been burning for about 5-10 seconds carefully blow out the flame and allow the smoke to dissipate over the bracelet for 1 minute and a half. Or you may click here to find out more.
Disclaimer when cleansing with Palo Santo
Do practice caution when performing any form of cleansing with the Palo Santo, and always keep the smoldering Palo Santo stick out of reach from children/pets while it is resting. Hoseiki cannot be held responsible for any damages incurred due to misuse, or accidents during cleansing or resting.
What if I want to re-size or re-string my bracelet?
Adjustments and restringing services are free for the first year, if you require any restringing or resizing for your bracelets, do feel free to come back to us for these services.
How do I measure my wrist size?
You may use a piece of paper, or string to measure your wrist size, simply wrap the length of the string/paper around your wrist and ensure that there are no gaps in between. After doing so, you can measure the length of the string/paper against a ruler for the measurement. Alternatively, you may use our sizing guide here as well.
How long does delivery / shipping take?
For local shipping, our free deliveries will take about 3-5 working days. You may opt for next day delivery as well for an additional $5 however, they only apply for orders made before 9am. Free delivery available for overseas customers who purchased more than $500. Do WhatsApp us @ 8831 3436 for any post/pre-sale inquiries.
Do you have a shop/showroom?
No, we do not have a showroom, however if you have any special requests or wish to view our bracelets before making a purchase, you may schedule an appointment with us in our office via WhatsApp @ 8831 3436.
Can I drop by and choose from your selections on the spot?
As our bracelets are individually made to order, do indicate the bracelets that you would like to view so we can prepare them for you. You may set a viewing appointment with us via WhatsApp @ 8831 3436.
Can I customize/design my own bracelet?
Yes, you can, for any inquiries on customization, do WhatsApp us @ 8831 3436 should you have a special request.
Do I have to change my bracelet yearly? Or is it for a lifetime?
We believe that life in itself is a journey, one of self-discovery and understanding. And so, these bracelets are for a lifetime. We do not encourage yearly lucky bracelets as we believe that one should understand oneself first through one's own Bazi. And if necessary, purchase your yearly lucky bracelet that fits your needs.
Who should pay the tax?
Customer that purchased.
Do we have installment?
Yes, we do offer the Atome payment option, which can be selected during the final stage of the payment process on the last page of the site.